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Refund policy

AleaderGear Return & Refund Policy

We want you to feel confident shopping with AleaderGear. If something is not right with your order, our customer service team will do our best to provide a fair, reasonable, and convenient solution.

30-Day Return & Exchange Policy

AleaderGear accepts eligible return and exchange requests for orders placed through our official website, www.aleadergear.com, within 30 days of delivery.

To be eligible for a return or exchange:

  • Items must be in new, clean, and unused condition, unless the request relates to a confirmed product defect, damage, or fulfillment error.
  • Brief indoor try-on for sizing is acceptable.
  • Items showing outdoor wear, dirt, water use, excessive creasing, odor, damage, or other signs of extended use may not qualify for a standard return or exchange.
  • The item must have been purchased directly from aleadergear.com.
  • Orders purchased through Amazon or other third-party marketplaces must be handled through the platform where the purchase was made.
  • All returns and exchanges must be authorized by AleaderGear Customer Service before anything is sent back.
  • Products returned without prior authorization may not be eligible for refund or exchange.

Please do not send products to any address without first receiving return instructions from our customer service team.

Size or Style Exchanges

If your shoes do not fit as expected, we are happy to help you find a more suitable size, color, or style.

Depending on the circumstances of the order, product availability, number of items involved, shipping destination, and return shipping cost, AleaderGear may offer one or more of the following solutions:

  • Exchange for another available size;
  • Exchange for another available color or style;
  • Return of the original item before a replacement is shipped;
  • Replacement without requiring the original item to be returned;
  • Partial refund while allowing the customer to keep the original item; or
  • Another alternative solution agreed upon with our customer service team.

Returnless replacements, returnless refunds, and complimentary replacement shipments are offered at AleaderGear's discretion and are not guaranteed for every request.

All replacement items are subject to current inventory availability.

Multiple-Size / Fit Trial Orders

We understand that choosing footwear online can sometimes be difficult. If you are unsure about your size, we strongly encourage you to review the product size chart or contact us before placing your order.

Orders containing multiple sizes of the same or similar style for the purpose of comparing fit may be treated as a multi-size or fit-trial order.

For these orders:

  • Complimentary return shipping is not automatically guaranteed;
  • Returnless refunds and returnless replacements are not guaranteed;
  • AleaderGear may require some or all unwanted pairs to be returned;
  • Return shipping costs for items being returned solely because of size comparison, fit preference, or change of mind may be the customer's responsibility;
  • For larger multi-item returns, AleaderGear may offer an alternative resolution such as a partial refund without requiring the products to be returned.

Purchasing several sizes for comparison does not automatically qualify the order for free return shipping, free replacement pairs, or returnless refunds.

If you are considering purchasing multiple sizes of the same shoe to determine the best fit, please contact info@aleadergear.com before ordering so our team can assist you.

Multiple-Pair and High-Quantity Returns

Orders involving several pairs, or requests to return or exchange a substantial portion of an order, may require additional review.

AleaderGear may determine the most appropriate resolution based on:

  • The number of items involved;
  • The reason for the return;
  • The condition of the merchandise;
  • The shipping destination;
  • Return shipping costs;
  • Product value; and
  • The customer's order and return history.

For multi-pair returns, AleaderGear may:

  • Require physical return of some or all items;
  • Offer a partial refund without requiring return;
  • Offer an exchange or store credit; or
  • Provide another reasonable solution based on the circumstances.

This review process allows us to provide fair customer support while avoiding disproportionate return and international shipping costs.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us and provide clear photos showing:

  • The product;
  • The defect, damage, or incorrect item received; and
  • The product label or packaging/shipping label when applicable.

Once the issue has been reviewed and confirmed, AleaderGear will provide an appropriate resolution at no additional product cost to you.

Depending on the circumstances, we may:

  • Send a free replacement;
  • Issue a full or partial refund;
  • Cover approved return shipping when a physical return is necessary; or
  • Offer another appropriate solution.

In some cases, returning the defective or incorrect product may not be necessary.

Normal wear and tear, damage caused by misuse, improper storage, prolonged exposure to harsh conditions, or deterioration occurring outside the applicable return period is not automatically considered a manufacturing defect. These cases will be reviewed individually.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return and the specific circumstances of the order.

AleaderGear will generally cover approved return shipping when the return results from:

  • An incorrect item sent by AleaderGear;
  • A confirmed manufacturing defect;
  • An item damaged before or during delivery; or
  • Another confirmed AleaderGear fulfillment error.

For customer-preference returns, including:

  • Size or fit;
  • Ordering multiple sizes for comparison;
  • Style or color preference;
  • Change of mind;
  • Accidental ordering; or
  • Unwanted items from a multi-item order,

the customer may be responsible for return shipping.

Because return shipping costs can vary significantly by country and destination, free return shipping is not automatically guaranteed based on the customer's location.

In situations where physically returning the merchandise would be disproportionately expensive or impractical, AleaderGear may offer an alternative resolution instead.

Such alternatives may include:

  • Partial refund with no return required;
  • Exchange without return;
  • Store credit;
  • Discounted replacement; or
  • Another solution agreed upon with the customer.

Please do not purchase return postage or send merchandise back without first receiving authorization and instructions from AleaderGear.

Bundles, Discounts, and Promotional Orders

Items purchased as part of a bundle, multi-buy promotion, discount campaign, or other promotional offer remain subject to this Return & Refund Policy.

If only part of a discounted or bundled order is returned, the refund will be calculated based on the actual amount paid for the returned item after applicable discounts, rather than the regular retail price.

If returning part of a bundle causes the remaining items to no longer qualify for the original bundle discount, the refund amount may be adjusted accordingly.

Refunds will never exceed the amount originally paid for the applicable merchandise.

Refunds

Once a return or refund request has been approved, AleaderGear will process the refund as soon as reasonably possible.

If a physical return is required, the refund will normally be processed after the returned merchandise has been received and inspected.

If no return is required, the refund may be processed once the request has been approved.

Refunds are issued to the original payment method whenever possible.

After AleaderGear issues a refund, it generally takes approximately 5–10 business days to appear in your account. Processing times depend on your bank, credit card company, PayPal, or other payment provider.

Original shipping charges are generally non-refundable for returns related to:

  • Size or fit;
  • Style or color preference;
  • Multiple-size purchases;
  • Accidental ordering; or
  • Change of mind.

Original shipping charges may be refunded when the return results from an AleaderGear fulfillment error or confirmed product issue.

Excessive or Abusive Returns

AleaderGear reserves the right to review, limit, or decline return or exchange privileges in cases involving suspected fraud, abuse, repeated excessive returns, intentional misuse of promotional offers, or purchasing behavior that appears designed primarily to obtain free products, refunds, or repeated returnless replacements.

Examples may include:

  • Repeatedly ordering multiple sizes primarily for fit comparison;
  • Repeated high-volume returns;
  • Repeated requests for returnless replacements;
  • Misuse of promotional or bundle offers; or
  • Patterns of return activity inconsistent with normal purchasing behavior.

Any such decision will be based on the circumstances of the order and customer history.

This provision does not affect legitimate claims involving confirmed defective, damaged, incorrect, or mis-shipped merchandise.

How to Start a Return or Exchange

Please email info@aleadergear.com and provide:

  1. Your order number;
  2. The reason for the return or exchange;
  3. The size, color, or style you would like instead, if requesting an exchange;
  4. A clear photo of the product; and
  5. A photo of the product label or packaging label.

If the request involves a defect, damage, incorrect item, or delivery issue, please also include clear photos showing the problem.

Our customer service team will review the request and provide the applicable next steps.

Please do not return any product until you have received authorization and instructions from AleaderGear Customer Service.