Returns & Exchanges
If you’re in the United States,
We gladly accept returns from customers who purchased their ALEADER product from our official site www.aleadergear.com within 30 days from the date of purchase.
Items must be in new and unused condition. A product with dirt or wear and tear will be returned to the customer with no action taken. Products must be in our current product line, which is posted on aleadergear.com
Return & Exchange shipping is FREE for United State domestic orders which purchased from aleadergear.com.
If you’re not in the United States,
Return & Exchange are still acceptable. Unfortunately, we cannot offer free return shipping out of the United State (we're working on it).
For all customers,
We’ll issue your refund or exchange within approximately 3-5 days of receipt. Refunds typically appear on your credit card statement within 12 business days.
To start a return process, please email the following information to firstname.lastname@example.org to proceed:
- Your order number shown on your order confirmation email
- The reason that you would like to return the product
- An image of the product received and an image of the label on the box.
Please contact our Customer service at email to get the return address.