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Shipping Information

Australia Delivery

Orders are typically processed within 1–3 business days (Monday–Friday). Delivery to Australia is estimated at 7–14 calendar days after dispatch. Processing time is additional to the delivery estimate. Carrier or customs delays may occur; delivery dates are estimates, not guarantees.

Shipping rates are calculated at checkout. Tracking details will be sent after dispatch.

Shipping options, rates, and estimated delivery times are calculated at checkout based on your delivery address, the items in your cart, warehouse availability, and carrier service.

Shipping Availability

  • United States: Shipping is currently available to the contiguous 48 states and Washington, DC. Alaska, Hawaii, Puerto Rico, U.S. territories, and military addresses are not currently supported.
  • International: Availability varies by country and postal code. Some remote areas cannot be serviced. If checkout does not return a shipping rate, we cannot currently ship to that address.

Processing & Delivery

  • Orders are typically processed within 1–3 business days, Monday through Friday.
  • Orders may ship from our U.S. or China warehouse depending on product availability.
  • When an order contains items shipping from different locations, you may receive more than one package.
  • The delivery estimate shown at checkout is the best estimate for your specific address and order.

Delivery Addresses

Please use a complete physical address whenever possible. PO Boxes and other carrier-restricted addresses may not be eligible for all shipping methods.

Undelivered Orders and Shipping Refunds

If a parcel is significantly delayed or stuck in customs, contact us with your order number. We will investigate the tracking and carrier status. A temporary customs inspection or tracking pause does not automatically mean the parcel is lost.

If the shipment is confirmed lost or cannot be delivered after investigation, we will offer a replacement at no additional shipping cost or a refund for the undelivered merchandise and the original delivery charge actually paid for the affected shipment. Shipping charges are also refunded for an entirely canceled order before dispatch. Customer-preference returns and failed deliveries caused by address or customs issues are handled under our Return & Refund Policy, subject to local consumer law.

Contact & Support

If you have questions about delivery or your order, contact us at info@aleadergear.com.