FAQ

How do your shoes fit?

Fit varies by style. Please check the size chart on the product page or our Size Chart. If you still need help, email info@aleadergear.com.

Do you offer wide shoes?

We do not currently offer a separate Wide (W) size across the full range. Some barefoot styles use a wider toe box for more natural toe spread, so check each product's fit details before ordering.

How do I clean Aleader water shoes?

Rinse with fresh water after use. For machine-washable styles, remove the insoles, use a gentle cycle and mild detergent, then air dry. Do not tumble dry.

Can I remove the insoles?

Many Aleader styles use removable insoles. Check the product details for your specific pair.

How do I track my order?

You will receive a shipment notification when tracking is available. You can also use our Track Your Order page. If you need help, contact info@aleadergear.com.

Can I change or cancel my order?

We process orders quickly, so contact us as soon as possible at info@aleadergear.com. We will help when the order status still allows a change.

How much is shipping?

Shipping availability, rates and delivery estimates are shown at checkout based on your address and the items in your cart. Some destinations and remote areas are not currently serviceable. See Shipping Information for details.

Where do you ship?

For U.S. orders, shipping is currently available to the contiguous 48 states and Washington, DC. Alaska, Hawaii, Puerto Rico, U.S. territories and military addresses are not currently supported. International availability varies by country and postal code.

What is your return policy?

Eligible purchases from aleadergear.com can be returned within 30 days of delivery, subject to the condition and eligibility requirements in our Returns & Exchanges policy.

Will you refund the original shipping fee?

If an order is confirmed lost or cannot be delivered, a refund includes the original delivery fee you actually paid for that shipment. A full-order refund for a confirmed defect or shipping error also includes the original delivery fee. For voluntary returns, original shipping is generally not refunded unless required under applicable consumer law (including eligible UK, EU, or South African cancellation rights). See our full Refund Policy.

What if my package is delayed in customs or never arrives?

Contact us with your order number. We will check the tracking and carrier status; a customs delay alone does not automatically mean the package is lost. If delivery cannot be completed after investigation, we will discuss a no-extra-cost replacement or a full refund of the affected shipment, including shipping actually paid.

How do I start a return or exchange?

Email info@aleadergear.com with your order number, the reason for the return or exchange, and any requested product photos.

When will I receive my refund?

After an eligible return is received and processed, refunds are typically issued within several business days. Your bank or card provider may take additional time to post the refund.

Still need help?

Email us at info@aleadergear.com.