Política de reembolso
AleaderGear Return & Refund Policy
We want you to feel confident shopping with AleaderGear. If something is not right with your order, our customer service team will do our best to provide a reasonable and convenient solution.
30-Day Return & Exchange Policy
AleaderGear accepts eligible return and exchange requests for orders placed through our official website, www.aleadergear.com, within 30 days of delivery.
To be eligible:
- Items must be in new, clean, and unused condition unless the return is due to a confirmed product defect.
- Items showing significant wear, dirt, damage caused by use, or improper care may not qualify for a return or exchange.
- The item must have been purchased directly from aleadergear.com.
- Orders purchased through Amazon or other third-party marketplaces must be handled through the platform where the purchase was made.
- All returns and exchanges must be authorized by AleaderGear Customer Service before being sent back.
Please do not send products to any address without first receiving return instructions from our customer service team.
Size or Style Exchanges
If the shoes do not fit as expected, we are happy to help you find a more suitable size or style.
Depending on the order, product availability, number of items involved, and shipping destination, we may offer one of the following solutions:
- Exchange for another available size;
- Exchange for another available color or style;
- Return of the original item before a replacement is shipped;
- A replacement without requiring the original item to be returned; or
- Another alternative solution agreed upon with our customer service team.
Returnless replacements are offered at AleaderGear's discretion and are not guaranteed for every exchange request.
For orders involving multiple pairs or multiple exchange requests, AleaderGear may require some or all original items to be returned before replacement items are issued.
All replacement items are subject to current inventory availability.
Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or different from what you ordered, please contact us with photos of:
- The product;
- The issue or defect; and
- The product/packaging label.
Once confirmed, AleaderGear will provide an appropriate resolution at no additional product cost to you.
Depending on the situation, we may:
- Send a free replacement;
- Issue a full or partial refund; or
- Offer another appropriate solution.
In some cases, you may not be required to return the defective or incorrect item.
Customers in the United States
Returns and exchanges are available for eligible U.S. orders.
For approved returns, our customer service team will provide the applicable return instructions based on the specific order and circumstances.
If a return is required because of an AleaderGear error, confirmed defect, damaged item, or incorrect item, AleaderGear will cover the approved return shipping cost.
For returns or exchanges due to size, fit, color, style preference, or change of mind, return and replacement arrangements will be confirmed by our customer service team before the return is initiated.
Please do not purchase postage or send a product back without receiving authorization and return instructions from us first.
Customers Outside the United States
Returns and exchanges are also accepted for eligible international orders.
However, AleaderGear is currently unable to provide complimentary international return shipping for returns related to:
- Sizing or fit;
- Style or color preference; or
- Change of mind.
If the item is confirmed to be defective, damaged, or incorrect, please contact us before returning anything. We will review the situation and provide the most appropriate resolution.
Because international return shipping can be expensive, we may sometimes offer an alternative solution that does not require the product to be returned.
Refunds
Once your return or refund request has been approved, we will process the refund as soon as possible.
If a physical return is required, the refund will normally be processed after the returned item has been received and inspected.
If no return is required, the refund may be processed once the request has been approved.
Refunds will be issued to the original payment method.
After a refund has been issued by AleaderGear, it generally takes approximately 5–10 business days to appear in your account, depending on your bank, credit card company, PayPal, or other payment provider.
Original shipping charges are generally non-refundable unless the refund results from an AleaderGear fulfillment error or confirmed product issue.
How to Start a Return or Exchange
Please email info@aleadergear.com and include:
- Your order number;
- The reason for the return or exchange;
- The size/style you would like instead, if requesting an exchange;
- A clear photo of the product; and
- A photo of the product or packaging label.
If there is a defect or damage, please also include a clear photo showing the issue.
Our customer service team will review your request and provide the next steps.
Please do not return any product until you have received instructions from AleaderGear Customer Service.